Company Info
About Us
Privacy Policy
Terms & Conditions
Help Center
Contact Us
FAQ
Our Guarantee
Return Policy
Payment Methods
Shipping Guide
Local Collection
My Account
Reward Points
Track Your Order
Partner & Program
Dropship Program
Large Order Program

FAQ

Account Help

Account Registration & Cancellation

You can sign up for an account by visiting https://loobek.com.au/my-account/. Alternatively, you can sign up here and receive coupons for new users after verification.

Having trouble with the sign-up process? Follow this step-by-step guide to ensure everything goes smoothly:

1. Go to loobek.com.au;
2. Click the account icon in the upper right corner of the home page;
3. Select “Register” and enter your email address to sign in or create an account;
4. Fill in your account information, including a valid email address, name, and password;
5. Click “Register”;
6. Check your email for the account verification message and click the verification link.

If you have any questions or need further assistance, we’re happy to help!

Please contact us by email: cs@loobek.com.au

Edit Account Information

Oh no! We’re sorry you’re experiencing issues with your account. Don’t worry, our support team is here to help. Simply reach out to us via email at cs@loobek.com.au, and we’ll assist you in resolving any technical problems. The more information you can provide (such as screenshots or error messages), the quicker we can find a solution and get you back to enjoying your shopping experience!

How do I update my contact information?

To ensure smooth communication, it’s important to keep your contact details up to date. If you need to change your email address, phone number, or any other information on your Loobek account, we can help! Just email us at cs@loobek.com.au with your new contact details, and we’ll update your account right away. Please allow up to 48 hours for the changes to be reflected in your account.

How can I reset my password?

If you’ve forgotten your password:

1. On the login page, select “Forgot password.”
2. Enter your email address and the captcha, then click “Reset My Password.”
3. You’ll receive an email with a link to reset your password.
4. Click the link, create your new password, and you’ll be redirected to your ‘Account Detail’ page.

If you can’t find the reset email in your inbox, try the following:

1. Check your junk/spam folder.
2. Double-check that you entered the correct email address linked to your Loobek account.
3. If the issue persists, contact us at cs@loobek.com.au for help.

Want to change your password?

1. Log into “My Account” and go to “Contact Information.”
2. Select “Change Password,” enter your current password and your new password, then click “Save.”

Email Subscriptions

I signed up for a newsletter, but I am not receiving it in my inbox. Why?

There could be several reasons why you’re not receiving the newsletter:

1. The newsletter might be getting marked as spam. Check your Spam folder, and if you find it there, mark it as “Not Spam” so you can receive future newsletters in your inbox.

2. Some email providers (e.g., Gmail, Outlook, etc.) may limit the number of emails you receive. If your inbox is full, try deleting old emails to free up space.

3. You can also visit the Newsletters page on our website to sign up again if you’re still not receiving it.

How do I sign up for the Email Newsletters?

To receive the latest Loobek News directly to your inbox, visit our Email Newsletters page to sign up.

How can I unsubscribe from your offers list?

If you no longer wish to receive special deals, newsletters, exclusive discounts, or premium coupons, here’s how you can unsubscribe:

• At the bottom of every promotional email we send, there is an “unsubscribe” link. Click it, and you’ll see a confirmation on-screen that you’ve successfully unsubscribed.

• If you’re not seeing this link or are still receiving marketing emails, please contact us at cs@loobek.com.au. We’ll ensure you’re removed from all additional marketing email lists.

Information Security

How do you use cookies?

We use cookies to improve your shopping experience. When you visit loobek.com.au, cookies help us keep track of your order as you browse our website. If you’ve saved your information with us, cookies allow us to recognize you when you return and provide you with access to your account information.

If you’ve saved your information or placed an order with us, we also use cookies to monitor and maintain details about your use of our website. If you haven’t saved your information or ordered from us, we may still monitor your website activity, but in a way that doesn’t personally identify you. In either case, this information helps us enhance our website design, products, services, and promotions to better serve you.

We may also use cookies to track and remember the website you visited before ours, which helps us improve our website design and fulfill contracts with our business partners. We do not track any information about your activity on other websites.

For more details about how we use cookies and other technologies, and to learn about your options, please review your Privacy Rights.

How do I know if ordering online is secure?

To check if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) is active, which helps protect your information during transmission.

Additionally, ensure the URL of the page you’re on begins with “https.” Most browsers also offer additional security alerts for further verification.

Reward Points Exchange

What are Loobek Reward Points?

Loobek Reward Points are our way of saying thank you for engaging with us! You can earn Reward Points simply by interacting with your account as you normally would—such as rating your purchases and leaving reviews. Want to earn even more points? You can check out the complete list of ways to earn membership points by visiting the points page. We’re excited for you to start enjoying these rewards!

How can I earn my reward points?

When you place an order, you can directly exchange your earned points for a discount on your purchase. Each Loobek Reward Point equals 0.01 AUD.

You can sign up for an account by visiting https://loobek.com.au/my-account/. Alternatively, you can sign up here and receive coupons for new users after verification.

Having trouble with the sign-up process? Follow this step-by-step guide to ensure everything goes smoothly:

1. Go to loobek.com.au;
2. Click the account icon in the upper right corner of the home page;
3. Select “Register” and enter your email address to sign in or create an account;
4. Fill in your account information, including a valid email address, name, and password;
5. Click “Register”;
6. Check your email for the account verification message and click the verification link.

If you have any questions or need further assistance, we’re happy to help!

Please contact us by email: cs@loobek.com.au

Oh no! We’re sorry you’re experiencing issues with your account. Don’t worry, our support team is here to help. Simply reach out to us via email at cs@loobek.com.au, and we’ll assist you in resolving any technical problems. The more information you can provide (such as screenshots or error messages), the quicker we can find a solution and get you back to enjoying your shopping experience!

How do I update my contact information?

To ensure smooth communication, it’s important to keep your contact details up to date. If you need to change your email address, phone number, or any other information on your Loobek account, we can help! Just email us at cs@loobek.com.au with your new contact details, and we’ll update your account right away. Please allow up to 48 hours for the changes to be reflected in your account.

How can I reset my password?

If you’ve forgotten your password:

1. On the login page, select “Forgot password.”
2. Enter your email address and the captcha, then click “Reset My Password.”
3. You’ll receive an email with a link to reset your password.
4. Click the link, create your new password, and you’ll be redirected to your ‘Account Detail’ page.

If you can’t find the reset email in your inbox, try the following:

1. Check your junk/spam folder.
2. Double-check that you entered the correct email address linked to your Loobek account.
3. If the issue persists, contact us at cs@loobek.com.au for help.

Want to change your password?

1. Log into “My Account” and go to “Contact Information.”
2. Select “Change Password,” enter your current password and your new password, then click “Save.”

I signed up for a newsletter, but I am not receiving it in my inbox. Why?

There could be several reasons why you’re not receiving the newsletter:

1. The newsletter might be getting marked as spam. Check your Spam folder, and if you find it there, mark it as “Not Spam” so you can receive future newsletters in your inbox.

2. Some email providers (e.g., Gmail, Outlook, etc.) may limit the number of emails you receive. If your inbox is full, try deleting old emails to free up space.

3. You can also visit the Newsletters page on our website to sign up again if you’re still not receiving it.

How do I sign up for the Email Newsletters?

To receive the latest Loobek News directly to your inbox, visit our Email Newsletters page to sign up.

How can I unsubscribe from your offers list?

If you no longer wish to receive special deals, newsletters, exclusive discounts, or premium coupons, here’s how you can unsubscribe:

• At the bottom of every promotional email we send, there is an “unsubscribe” link. Click it, and you’ll see a confirmation on-screen that you’ve successfully unsubscribed.

• If you’re not seeing this link or are still receiving marketing emails, please contact us at cs@loobek.com.au. We’ll ensure you’re removed from all additional marketing email lists.

How do you use cookies?

We use cookies to improve your shopping experience. When you visit loobek.com.au, cookies help us keep track of your order as you browse our website. If you’ve saved your information with us, cookies allow us to recognize you when you return and provide you with access to your account information.

If you’ve saved your information or placed an order with us, we also use cookies to monitor and maintain details about your use of our website. If you haven’t saved your information or ordered from us, we may still monitor your website activity, but in a way that doesn’t personally identify you. In either case, this information helps us enhance our website design, products, services, and promotions to better serve you.

We may also use cookies to track and remember the website you visited before ours, which helps us improve our website design and fulfill contracts with our business partners. We do not track any information about your activity on other websites.

For more details about how we use cookies and other technologies, and to learn about your options, please review your Privacy Rights.

How do I know if ordering online is secure?

To check if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) is active, which helps protect your information during transmission.

Additionally, ensure the URL of the page you’re on begins with “https.” Most browsers also offer additional security alerts for further verification.

What are Loobek Reward Points?

Loobek Reward Points are our way of saying thank you for engaging with us! You can earn Reward Points simply by interacting with your account as you normally would—such as rating your purchases and leaving reviews. Want to earn even more points? You can check out the complete list of ways to earn membership points by visiting the points page. We’re excited for you to start enjoying these rewards!

How can I earn my reward points?

When you place an order, you can directly exchange your earned points for a discount on your purchase. Each Loobek Reward Point equals 0.01 AUD.

Order Inquiry

Coupons & Discount

Why isn’t my discount code working?

We’re sorry you’re having trouble applying a discount code! Please make sure you’re logged in to your account registered on loobek.com.au to use the coupon. Some discount codes may be specific to certain products, and keep in mind that our checkout system only allows one discount code per order, so you’ll need to choose the best deal!

A couple of other things to check:

1. We can only honor active discount codes. If the code has expired, it won’t work for your order.
2. Ensure your order meets the coupon requirements. For example, some codes, like a registration code, can only be used when your order total is over $200.

Coupons and Promotions

You can redeem promotion codes during checkout on the website:

1. Go to your My Account dashboard, and click on “My Coupons.”
2. Under “Existing Coupons,” find the promo code you want to redeem and click “Use Now” to apply the promotion code to your order.
3. Coupon codes can be “copied and pasted” into the checkout field. Please note, due to applicable laws and regulations, promotions or credits can’t be applied toward fees or taxes.

Some promotions don’t require a code. You can activate these promotions by clicking the button or link in an email, push notification, in-app banner, or text message you receive. Once activated, the promotion will automatically apply to your next order at checkout. Keep in mind that promotions can’t be combined with other discounts or credits.

All discounts and promotions are non-transferable. Sharing a promotion or using it on another account will invalidate it. Promotions are only available for the account associated with the original recipient’s email address.

I forgot to add my coupon code to my online order.

Unfortunately, once an order has been confirmed, we cannot retroactively apply any vouchers or discounts. Please save your coupon for your next online purchase or contact cs@loobek.com.au if the code is about to expire.

Payment Issue

Will there be a price tag or receipt in my order?

There are no price tags or billing information included in our packages. If you need a copy of your payment details, please contact us at cs@loobek.com.au to request your invoice.

Why is my credit card being rejected?

There are several reasons why your credit card might not be accepted:

• The card has expired.
• You’ve reached or exceeded your credit limit.
• You’ve exceeded your daily charge limit.
• There may be a technical issue with either end of the transaction.

If you’re having trouble submitting your credit card payment, you can contact our Customer Service team for assistance. Please have any error messages and the cancelled order number from your “My Orders” section ready when you reach out.

How do I complete my payment if the order status is pending?

An order is marked as “pending” if you clicked “Place Order” but no payment has been received. Our system processes orders immediately upon receiving payment.

If you were paying with a debit or credit card, the payment may not have gone through, and “pending” orders without payment will be cancelled after 48 hours. It’s best to place the order again.

If you were attempting to pay via PayPal, you can verify your payment status in your PayPal account. If no payment was successful, you won’t see an entry in your PayPal statement.

Please log in to your account, go to “My Orders,” and complete the payment for the pending order.

How can I receive an invoice for my order?

There will be no invoice included in your package. If you would like to request an invoice, please contact us at cs@loobek.com.au.

Do I have to pay GST?

No, all prices listed include GST.

Can I place an order over the phone?

Unfortunately, we do not accept orders over the phone. You can place your order on loobek.com.au using your PC or mobile device. We accept PayPal and credit card payments from any country, as long as the shipping address is within Australia.

If you’re having trouble accessing the site, please contact us via email at cs@loobek.com.au, and we’ll do our best to assist you.

Order Cancel

How do I cancel my order?

Please send your cancellation request to cs@loobek.com.au within 24 hours of placing your order, and our team will cancel the order free of charge.

However, if the order has already been shipped, a $25 recall fee will be applied. For more details, please refer to our Return Policy.

Shipping & Delivery

When can I expect my order?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes it within 1-2 business days. It is then picked, packed, and dispatched. Please note that delivery times vary depending on your location and any possible courier screening the package may go through. Our standard delivery times (2-7 business days) are estimates and may vary due to external factors outside of Loobek AU and our courier’s control, such as extreme weather conditions or technical issues.

How can I find my tracking information?

Once our fulfillment center prints the label for your shipment, we’ll instantly email you a tracking link. It may take up to 3 business days for tracking information to show movement. Occasionally, these emails may end up in your promotions, spam, or junk folders, so we recommend marking cs@loobek.com.au as a safe sender.

Please note: For the most accurate delivery timeline, wait until after your order starts to show movement. Any delivery timeline displayed on your tracking link before the order moves is just an estimate.

If you cannot find your tracking information in your email, follow these steps:

1. Click “My Account” at the top of the page
2. Click “My Orders”
3. Click “View Order”
4. Click “Order Shipments”
5. Click “Track My Order”

Where does free shipping apply?

We offer free shipping to most areas of Australia. Shipping fees for your location will be automatically added at checkout if required. If the courier company charges a Destination Surcharge for your area, it will also be added when you check out.

Some extra-remote or offshore areas may require additional postage fees, and some areas may not be serviceable. We will contact you to confirm before processing your order. Please keep an eye on your messages before dispatch. You can view areas with extra postage fees by clicking this link.

What if I miss a delivery attempt?

If you miss the delivery attempt, please contact us at cs@loobek.com.au for assistance.

Do you offer expedited shipping?

Sorry, we do not offer expedited shipping. We ship in-stock orders as quickly as possible, usually the day you place it or the following day. However, there may be delays. If your item is in stock, your order is estimated to ship on the next business day. Delivery typically takes 2 to 7 business days, though rural and remote areas may take longer. Please refer to our Shipping Guide for more information.

How do I change the delivery address of my recent order?

If you need to update your delivery address after an order has been processed, please email us at cs@loobek.com.au with your order number and the new delivery address. We will check if the new address is deliverable and if additional payment is required.

Help! My package went missing. What should I do?

We’re sorry to hear your package wasn’t delivered! Sometimes carriers may mark a package as delivered before it’s actually dropped off. If this happens, you can contact the carrier to check for any delays. You can also email us at cs@loobek.com.au, and we’ll be happy to help. Follow these steps:

1. Check with your household members or neighbors to see if they received the package. Often, this helps resolve the issue.
2. If no one has received your package, we will open a lost package claim with the shipping carrier. This process may take 7 or more days to help locate your package.
3. Email us at cs@loobek.com.au with your order number and tracking number to report your missing package.

Do you ship internationally?

We currently only ship within Australia. Some extra-remote or offshore areas may not be serviceable. Please refer to our Shipping Guide for more information.

Do I have to pay for the delivery?

1. Free shipping is available to most areas of Australia.
2. Any required shipping fees are added automatically at checkout if your location requires them.
3. Some extra-remote or offshore areas may require additional postage fees, and some may not be serviceable. We will contact you to confirm before processing your order. Please check your messages before dispatch.

Why hasn’t my tracking information been updated?

If your order hasn’t arrived by the maximum delivery date, please contact us at cs@loobek.com.au with your order number. We will contact the carrier to inquire about your package and apply for a package investigation. This process may take another 3-5 business days for results.

Wrong item received.

We’re sorry to hear there was an issue with your order. If you received an item that doesn’t match your original order, we’d love to make it right!

Please send us some photos of the item you received along with the packaging labels so we can verify if we’ve mistakenly sent the wrong item. Once we review and confirm the details, we’ll offer you a quick and complete solution.

If the item you originally ordered is still in stock, we can arrange free delivery to send the correct item. We’ll also provide a prepaid return label so you can return the incorrect item to our fulfillment center. If the original item is no longer in stock, we’ll help you select a similar alternative, possibly at a discounted price, or issue you a refund.

If you need assistance with your order, please contact us via email at cs@loobek.com.au. We’re happy to help!

Damaged/Missing Parts

Ordering replacement part(s)?

We’re sorry to hear that some parts need to be replaced. Unfortunately, due to our manufacturing process, we cannot stock or match every piece individually, which means we are unable to offer replacement parts for individual furniture items. However, we do offer warranty services.

If your item is still under warranty*, you can contact us at cs@loobek.com.au with the following information:

• Full name of the receiver
• Order number
• Tracking number of the original package

This will help us locate your order. Please also provide the part number of the item that needs replacement and explain why you need the replacement part. If there are quality issues with the item, kindly include details along with pictures or a short video showing the issue for reference.

*Warranty details:

• One (1) year limited warranty for Loobek® home appliances
• One hundred and eighty (180) days limited warranty for other Loobek® items

The warranty is valid from the date of purchase.

Help! My order arrived damaged.

We’re sorry to hear that your package was damaged during transit!

If you receive a damaged package, you have the right to reject it upon delivery by the carrier. If you were unable to reject the damaged package, please contact us via email at cs@loobek.com.au and provide a photo or video of the damaged item along with your order information. We will work with you to offer a suitable solution.

If you need further assistance with your order, feel free to reach out to us—we’re happy to help!

Item Return & Refund

How can I get a refund?

We’re sorry to hear you would like to cancel your order and request a refund, but we are happy to assist you!

If your order has not been shipped yet, we will arrange a full refund. If the order is already in transit, we will need to contact the shipping company to recall the package and process your refund. If you cancel your order after 24 hours but before delivery, you will receive a refund minus a $25 recall fee. Once the item is returned, the refund (minus the recall fee) will be credited to your original payment account within 3-7 business days.

If you would like to proceed with canceling your order, please reach out to our service team, and we’ll be happy to assist you. If the original payment method is no longer available, please provide your PayPal email, and we will issue the refund to your PayPal account.

For more information on our terms and conditions, feel free to take a look [here]!

How do I return an item?

If you received a defective item, please contact us for a full refund. Most products can be returned within 30 days of purchase, as long as they are in sellable condition with original packaging, tags, and a receipt.

If your purchase does not meet your expectations, and the item is in reasonable condition (in original packaging, with manufacturer’s tags attached, undamaged), we kindly ask that you cover the shipping costs for the return, and we will process your refund.

How long will it take for me to get a refund?

Once you are authorized to return an item, please keep track of the return tracking number. Once the item is delivered to our warehouse, email cs@loobek.com.au to request your refund, and we will process it within 3-7 business days.

Dropship

Is the Dropship Program open to Amazon?

We’re glad to hear that you’re interested in the Loobek Dropship Program! However, here are some important details to know before dropshipping products from loobek.com.au.

Our dropship program is not open to Amazon, and we do not support dropshipping on that platform. We encourage our dropship members to explore other platforms such as eBay, Wish, Walmart, Shopify, BigCommerce, social media platforms, or your own independent online store.

For more information, please click [here] to learn about the Loobek Dropship Program, including instructions and details.

How do I apply to dropship with Loobek?

We’re excited to hear you’re interested in the Loobek Dropship Program! Please click [here] to read the program introduction and instructions on how to become an official dropshipper.

To ensure you have the rights to sell products from loobek.com.au, you’ll need to obtain our Authorization Certification. Before placing any orders, please fill out the form below. If you don’t have this information ready, you can come back to your account and update your shop details later.

• Shop Name:
• Shop Link:
• Online Platform your shop is located on:

Every dropship applicant must complete the online application and certification form to become an official dropshipper. The benefits you earn are the difference between your selling price and the listed price on loobek.com.au. The more you sell, the more opportunities you’ll have to receive exclusive coupons!

Why isn’t my discount code working?

We’re sorry you’re having trouble applying a discount code! Please make sure you’re logged in to your account registered on loobek.com.au to use the coupon. Some discount codes may be specific to certain products, and keep in mind that our checkout system only allows one discount code per order, so you’ll need to choose the best deal!

A couple of other things to check:

1. We can only honor active discount codes. If the code has expired, it won’t work for your order.
2. Ensure your order meets the coupon requirements. For example, some codes, like a registration code, can only be used when your order total is over $200.

Coupons and Promotions

You can redeem promotion codes during checkout on the website:

1. Go to your My Account dashboard, and click on “My Coupons.”
2. Under “Existing Coupons,” find the promo code you want to redeem and click “Use Now” to apply the promotion code to your order.
3. Coupon codes can be “copied and pasted” into the checkout field. Please note, due to applicable laws and regulations, promotions or credits can’t be applied toward fees or taxes.

Some promotions don’t require a code. You can activate these promotions by clicking the button or link in an email, push notification, in-app banner, or text message you receive. Once activated, the promotion will automatically apply to your next order at checkout. Keep in mind that promotions can’t be combined with other discounts or credits.

All discounts and promotions are non-transferable. Sharing a promotion or using it on another account will invalidate it. Promotions are only available for the account associated with the original recipient’s email address.

I forgot to add my coupon code to my online order.

Unfortunately, once an order has been confirmed, we cannot retroactively apply any vouchers or discounts. Please save your coupon for your next online purchase or contact cs@loobek.com.au if the code is about to expire.

Will there be a price tag or receipt in my order?

There are no price tags or billing information included in our packages. If you need a copy of your payment details, please contact us at cs@loobek.com.au to request your invoice.

Why is my credit card being rejected?

There are several reasons why your credit card might not be accepted:

• The card has expired.
• You’ve reached or exceeded your credit limit.
• You’ve exceeded your daily charge limit.
• There may be a technical issue with either end of the transaction.

If you’re having trouble submitting your credit card payment, you can contact our Customer Service team for assistance. Please have any error messages and the cancelled order number from your “My Orders” section ready when you reach out.

How do I complete my payment if the order status is pending?

An order is marked as “pending” if you clicked “Place Order” but no payment has been received. Our system processes orders immediately upon receiving payment.

If you were paying with a debit or credit card, the payment may not have gone through, and “pending” orders without payment will be cancelled after 48 hours. It’s best to place the order again.

If you were attempting to pay via PayPal, you can verify your payment status in your PayPal account. If no payment was successful, you won’t see an entry in your PayPal statement.

Please log in to your account, go to “My Orders,” and complete the payment for the pending order.

How can I receive an invoice for my order?

There will be no invoice included in your package. If you would like to request an invoice, please contact us at cs@loobek.com.au.

Do I have to pay GST?

No, all prices listed include GST.

Can I place an order over the phone?

Unfortunately, we do not accept orders over the phone. You can place your order on loobek.com.au using your PC or mobile device. We accept PayPal and credit card payments from any country, as long as the shipping address is within Australia.

If you’re having trouble accessing the site, please contact us via email at cs@loobek.com.au, and we’ll do our best to assist you.

How do I cancel my order?

Please send your cancellation request to cs@loobek.com.au within 24 hours of placing your order, and our team will cancel the order free of charge.

However, if the order has already been shipped, a $25 recall fee will be applied. For more details, please refer to our Return Policy.

When can I expect my order?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes it within 1-2 business days. It is then picked, packed, and dispatched. Please note that delivery times vary depending on your location and any possible courier screening the package may go through. Our standard delivery times (2-7 business days) are estimates and may vary due to external factors outside of Loobek AU and our courier’s control, such as extreme weather conditions or technical issues.

How can I find my tracking information?

Once our fulfillment center prints the label for your shipment, we’ll instantly email you a tracking link. It may take up to 3 business days for tracking information to show movement. Occasionally, these emails may end up in your promotions, spam, or junk folders, so we recommend marking cs@loobek.com.au as a safe sender.

Please note: For the most accurate delivery timeline, wait until after your order starts to show movement. Any delivery timeline displayed on your tracking link before the order moves is just an estimate.

If you cannot find your tracking information in your email, follow these steps:

1. Click “My Account” at the top of the page
2. Click “My Orders”
3. Click “View Order”
4. Click “Order Shipments”
5. Click “Track My Order”

Where does free shipping apply?

We offer free shipping to most areas of Australia. Shipping fees for your location will be automatically added at checkout if required. If the courier company charges a Destination Surcharge for your area, it will also be added when you check out.

Some extra-remote or offshore areas may require additional postage fees, and some areas may not be serviceable. We will contact you to confirm before processing your order. Please keep an eye on your messages before dispatch. You can view areas with extra postage fees by clicking this link.

What if I miss a delivery attempt?

If you miss the delivery attempt, please contact us at cs@loobek.com.au for assistance.

Do you offer expedited shipping?

Sorry, we do not offer expedited shipping. We ship in-stock orders as quickly as possible, usually the day you place it or the following day. However, there may be delays. If your item is in stock, your order is estimated to ship on the next business day. Delivery typically takes 2 to 7 business days, though rural and remote areas may take longer. Please refer to our Shipping Guide for more information.

How do I change the delivery address of my recent order?

If you need to update your delivery address after an order has been processed, please email us at cs@loobek.com.au with your order number and the new delivery address. We will check if the new address is deliverable and if additional payment is required.

Help! My package went missing. What should I do?

We’re sorry to hear your package wasn’t delivered! Sometimes carriers may mark a package as delivered before it’s actually dropped off. If this happens, you can contact the carrier to check for any delays. You can also email us at cs@loobek.com.au, and we’ll be happy to help. Follow these steps:

1. Check with your household members or neighbors to see if they received the package. Often, this helps resolve the issue.
2. If no one has received your package, we will open a lost package claim with the shipping carrier. This process may take 7 or more days to help locate your package.
3. Email us at cs@loobek.com.au with your order number and tracking number to report your missing package.

Do you ship internationally?

We currently only ship within Australia. Some extra-remote or offshore areas may not be serviceable. Please refer to our Shipping Guide for more information.

Do I have to pay for the delivery?

1. Free shipping is available to most areas of Australia.
2. Any required shipping fees are added automatically at checkout if your location requires them.
3. Some extra-remote or offshore areas may require additional postage fees, and some may not be serviceable. We will contact you to confirm before processing your order. Please check your messages before dispatch.

Why hasn’t my tracking information been updated?

If your order hasn’t arrived by the maximum delivery date, please contact us at cs@loobek.com.au with your order number. We will contact the carrier to inquire about your package and apply for a package investigation. This process may take another 3-5 business days for results.

We’re sorry to hear there was an issue with your order. If you received an item that doesn’t match your original order, we’d love to make it right!

Please send us some photos of the item you received along with the packaging labels so we can verify if we’ve mistakenly sent the wrong item. Once we review and confirm the details, we’ll offer you a quick and complete solution.

If the item you originally ordered is still in stock, we can arrange free delivery to send the correct item. We’ll also provide a prepaid return label so you can return the incorrect item to our fulfillment center. If the original item is no longer in stock, we’ll help you select a similar alternative, possibly at a discounted price, or issue you a refund.

If you need assistance with your order, please contact us via email at cs@loobek.com.au. We’re happy to help!

Ordering replacement part(s)?

We’re sorry to hear that some parts need to be replaced. Unfortunately, due to our manufacturing process, we cannot stock or match every piece individually, which means we are unable to offer replacement parts for individual furniture items. However, we do offer warranty services.

If your item is still under warranty*, you can contact us at cs@loobek.com.au with the following information:

• Full name of the receiver
• Order number
• Tracking number of the original package

This will help us locate your order. Please also provide the part number of the item that needs replacement and explain why you need the replacement part. If there are quality issues with the item, kindly include details along with pictures or a short video showing the issue for reference.

*Warranty details:

• One (1) year limited warranty for Loobek® home appliances
• One hundred and eighty (180) days limited warranty for other Loobek® items

The warranty is valid from the date of purchase.

Help! My order arrived damaged.

We’re sorry to hear that your package was damaged during transit!

If you receive a damaged package, you have the right to reject it upon delivery by the carrier. If you were unable to reject the damaged package, please contact us via email at cs@loobek.com.au and provide a photo or video of the damaged item along with your order information. We will work with you to offer a suitable solution.

If you need further assistance with your order, feel free to reach out to us—we’re happy to help!

How can I get a refund?

We’re sorry to hear you would like to cancel your order and request a refund, but we are happy to assist you!

If your order has not been shipped yet, we will arrange a full refund. If the order is already in transit, we will need to contact the shipping company to recall the package and process your refund. If you cancel your order after 24 hours but before delivery, you will receive a refund minus a $25 recall fee. Once the item is returned, the refund (minus the recall fee) will be credited to your original payment account within 3-7 business days.

If you would like to proceed with canceling your order, please reach out to our service team, and we’ll be happy to assist you. If the original payment method is no longer available, please provide your PayPal email, and we will issue the refund to your PayPal account.

For more information on our terms and conditions, feel free to take a look [here]!

How do I return an item?

If you received a defective item, please contact us for a full refund. Most products can be returned within 30 days of purchase, as long as they are in sellable condition with original packaging, tags, and a receipt.

If your purchase does not meet your expectations, and the item is in reasonable condition (in original packaging, with manufacturer’s tags attached, undamaged), we kindly ask that you cover the shipping costs for the return, and we will process your refund.

How long will it take for me to get a refund?

Once you are authorized to return an item, please keep track of the return tracking number. Once the item is delivered to our warehouse, email cs@loobek.com.au to request your refund, and we will process it within 3-7 business days.

Is the Dropship Program open to Amazon?

We’re glad to hear that you’re interested in the Loobek Dropship Program! However, here are some important details to know before dropshipping products from loobek.com.au.

Our dropship program is not open to Amazon, and we do not support dropshipping on that platform. We encourage our dropship members to explore other platforms such as eBay, Wish, Walmart, Shopify, BigCommerce, social media platforms, or your own independent online store.

For more information, please click [here] to learn about the Loobek Dropship Program, including instructions and details.

How do I apply to dropship with Loobek?

We’re excited to hear you’re interested in the Loobek Dropship Program! Please click [here] to read the program introduction and instructions on how to become an official dropshipper.

To ensure you have the rights to sell products from loobek.com.au, you’ll need to obtain our Authorization Certification. Before placing any orders, please fill out the form below. If you don’t have this information ready, you can come back to your account and update your shop details later.

• Shop Name:
• Shop Link:
• Online Platform your shop is located on:

Every dropship applicant must complete the online application and certification form to become an official dropshipper. The benefits you earn are the difference between your selling price and the listed price on loobek.com.au. The more you sell, the more opportunities you’ll have to receive exclusive coupons!

Product Inquiry

Price Difference

The item is on sale now. Can I get a price difference?

Yes! We’ll be happy to provide you with a one-time credit for the difference between the price you paid and the current sale price. Please note that all price differences and adjustments are only valid for orders placed on loobek.com.au.

Please keep in mind the following:

1. Price differences must be requested within 7 days of your purchase.
2. Price adjustments are not available for third-party retailers.
3. Items purchased using a promotion code are not eligible for a price adjustment.
4. “Clearance” items are not eligible for a price adjustment.
5. Due to privacy and security concerns, we do not accept price adjustment requests submitted through applications or third parties. Only requests submitted directly by the customer will be accepted.

Product Warranty

How long is my warranty?

We provide the following warranty policy for Loobek® products:

• One (1) year limited warranty for Loobek® home appliances.
• One hundred and eighty (180) days limited warranty for other Loobek® items.

The Loobek® Warranty does not cover failures due to abuse, accidental damage, or when repairs have been made or attempted by anyone other than Loobek.

For returns related to quality issues, Loobek will cover all shipping costs under normal conditions. If the return is not due to a quality-related problem, please note that the return shipping fee will be deducted from the total refund.*

Do you offer an extended warranty?

Sorry, we currently do not offer an extended warranty.

Item Stock

I want to buy something, but it’s out of stock.

We’re sorry you missed out! If the item you want is unavailable, we cannot guarantee a restock within a specific timeframe. However, for most products, we are likely working on restocking as soon as possible. Be sure to sign up for our mailing list to get notified when items are back in stock! You can also click “Notify me when this product is in stock” on the product page for updates.

What if the item is out of stock?

If an item shows “Out of Stock,” it is currently unavailable. However, we are constantly replenishing our inventory. The stock availability on the website is updated in real-time, but we cannot guarantee when the product page will be updated or how long existing stock will last.

Please click “Notify me when this product is in stock” on the product page to stay informed.

Is this product still in stock?

Please refer directly to the product page for current availability. All available inventory is listed online. For additional stock information, you can contact us at cs@loobek.com.au with the following details:

1. A link to the item on the website or the product item number (e.g., 60519437).
2. The size(s) and color(s) you need.

Our customer support team will assist you further. Please note, we cannot reserve or hold items before payment is completed.

I want to get an item that is not available.

We apologize that we cannot accept orders for items that are currently out of stock. Please check back periodically as we receive new shipments. You can also contact us via email at cs@loobek.com.au for more details.

Item Review Post

How do I post a product review?

Posting reviews is a great way to help customers like you find genuine feedback about a product. To post a review in just three easy steps, please follow these instructions:

1. Click on the “Reviews” button on the product page.
2. Press the golden button labeled “Add your review.”
3. Rate the item using the star system, with 1 star being the worst and 5 stars being the best. We encourage you to include pictures in your reviews. Fill out the required fields with your name, review headline, and your comments.

Assembly & Installation

How can I get a manual online?

We do not provide installation services. If you received your order without any manuals or assembly instructions, please contact us via email at cs@loobek.com.au to request the manual.

The item is on sale now. Can I get a price difference?

Yes! We’ll be happy to provide you with a one-time credit for the difference between the price you paid and the current sale price. Please note that all price differences and adjustments are only valid for orders placed on loobek.com.au.

Please keep in mind the following:

1. Price differences must be requested within 7 days of your purchase.
2. Price adjustments are not available for third-party retailers.
3. Items purchased using a promotion code are not eligible for a price adjustment.
4. “Clearance” items are not eligible for a price adjustment.
5. Due to privacy and security concerns, we do not accept price adjustment requests submitted through applications or third parties. Only requests submitted directly by the customer will be accepted.

How long is my warranty?

We provide the following warranty policy for Loobek® products:

• One (1) year limited warranty for Loobek® home appliances.
• One hundred and eighty (180) days limited warranty for other Loobek® items.

The Loobek® Warranty does not cover failures due to abuse, accidental damage, or when repairs have been made or attempted by anyone other than Loobek.

For returns related to quality issues, Loobek will cover all shipping costs under normal conditions. If the return is not due to a quality-related problem, please note that the return shipping fee will be deducted from the total refund.*

Do you offer an extended warranty?

Sorry, we currently do not offer an extended warranty.

I want to buy something, but it’s out of stock.

We’re sorry you missed out! If the item you want is unavailable, we cannot guarantee a restock within a specific timeframe. However, for most products, we are likely working on restocking as soon as possible. Be sure to sign up for our mailing list to get notified when items are back in stock! You can also click “Notify me when this product is in stock” on the product page for updates.

What if the item is out of stock?

If an item shows “Out of Stock,” it is currently unavailable. However, we are constantly replenishing our inventory. The stock availability on the website is updated in real-time, but we cannot guarantee when the product page will be updated or how long existing stock will last.

Please click “Notify me when this product is in stock” on the product page to stay informed.

Is this product still in stock?

Please refer directly to the product page for current availability. All available inventory is listed online. For additional stock information, you can contact us at cs@loobek.com.au with the following details:

1. A link to the item on the website or the product item number (e.g., 60519437).
2. The size(s) and color(s) you need.

Our customer support team will assist you further. Please note, we cannot reserve or hold items before payment is completed.

I want to get an item that is not available.

We apologize that we cannot accept orders for items that are currently out of stock. Please check back periodically as we receive new shipments. You can also contact us via email at cs@loobek.com.au for more details.

How do I post a product review?

Posting reviews is a great way to help customers like you find genuine feedback about a product. To post a review in just three easy steps, please follow these instructions:

1. Click on the “Reviews” button on the product page.
2. Press the golden button labeled “Add your review.”
3. Rate the item using the star system, with 1 star being the worst and 5 stars being the best. We encourage you to include pictures in your reviews. Fill out the required fields with your name, review headline, and your comments.

How can I get a manual online?

We do not provide installation services. If you received your order without any manuals or assembly instructions, please contact us via email at cs@loobek.com.au to request the manual.