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Our Guarantee

The Loobek guarantee is straightforward: we aim to provide customers with 100% satisfaction with our Loobek branded items and services. If you are unsatisfied with your purchase or need assistance regarding our products and services, please email us at cs@loobek.com.au. We are committed to working around the clock to ensure your satisfaction.

We offer a 30-day return guarantee.

Loobek has built our reputation by offering customers the best products and the lowest prices for over ten years. Every purchase you make is 100% guaranteed. When you order from us (loobek.com.au), we ensure that all items are brand new and have been carefully checked before shipment. If you receive items that are not what you expected or that don’t work within 30 days from the date of purchase, we’ll exchange them or refund the amount you paid. Please refer to our Return Policy for more detailed information about returns. We are committed to resolving your issue as quickly and thoroughly as possible because we want you to be our lifelong customer.

We guarantee you a quick response.

We understand that our customers want to hear from us as soon as possible. Our customer service team is committed to responding to your inquiries quickly—within one working day and no later than two working days. We are here to assist and guide you for many years to come. You can count on our rapid response to ensure your satisfaction.

We guarantee your privacy will be respected.

We will not distribute your email address, receipt information, or any other personal information to others without your permission. We will never discuss your situation with anyone else. Our goal is to earn your trust, and we will always treat you with respect while valuing your privacy.

For more information on how we use your information, please refer to our Privacy Policy.

Loobek Care Warranty

The Loobek® Warranty is a worry-free limited protection plan provided at no cost for Loobek® items.

The Loobek® Warranty does not cover failures due to abuse, accidental damage, or repairs made or attempted by anyone other than Loobek.

Warranty Period

One (1) year limited warranty for all Loobek® items.

Valid from the date of purchase.